Frequently Asked Questions
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When you receive your package from the studio I want you to be delighted. I aim to deliver the work safely packaged and beautifully wrapped and in good time. Your order will be sent out using Royal Mail Special Delivery. This service will require a signature upon arrival and takes between 1-3 business days. Each parcel will have its own tracking number.
Each piece is carefully wrapped in tissue paper and rests in a nest of wood wool straw, a natural timber based product that is both beautiful and good for the environment. The boxes I use are brown eco friendly cardboard. I secure everything with paper washi tape and brown paper tape. If your parcel includes bubble wrap it will be re used. It will include a hand written note- usually done in walnut ink.
International Shipping - if you require international shipping please do get in touch.
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Yes, I offer a complimentary gift wrapping service. Each parcel is wrapped in handmade paper and tied with coloured string. Your parcel will also include a handwritten note- usually written in walnut ink, so you can add a personal message if you wish.
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Yes.
Each piece will be wrapped with care and sent via Royal Mail Special Delivery. I will email you the tracking number.
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I want you to be delighted with your order. If this is not the case items purchased from the studio may be returned within 28 days of purchase. All parcels must be sent back at your own risk via Royal Mail Special Delivery. They must be packaged carefully and be in saleable condition. A full refund or exchange will be offered.
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I continually look for ways to work in a more sustainable way.
I use a green energy supplier to power the kiln. I reuse, recycle and repair where possible.
My garden is planted for pollinators and I compost and grow flowers, fruit and vegetables.
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I am represented by newartathome, a beautiful little gallery in Twickenham. You can make an appointment to see the collection of pieces there.
I exhibit in galleries, historic houses and museums throughout the year. You can sign up to my ‘collectors’ newsletter to discover more.